Please read our returns policy to make sure you qualify for a return before you start.

To submit your online return, make sure you have a copy of your order number and the delivery postcode. Please email shop@moiramuse.com

So that we can provide you with a seamless returns process, a $10 return shipping and handling fee will be deducted from any refund request to cover the cost of the returns label provided by our customer service team.

Then all you need to do is lodge your pre-paid parcel at your local Post Office. This $10 fee will not apply to store credit returns or exchanges.

We aim to process returns within 5-7 business days of receiving it back at our warehouse. Please track your return and if it has not been processed within 5-7 business days of delivery, please contact our customer care team to follow up. Otherwise, our customer care team will contact you via email once your return is completed.

We will accept your full priced garment(s) back for a refund, exchange or credit note within 30 days from the purchase date for all Australian orders. Otherwise, 30 days from the delivery date for any customers who reside outside of Australia.

We will accept your full priced garment(s) back for a refund, exchange or credit note within 30 days from the dispatch date for all Australian orders. Otherwise, 30 days from the delivery date for any customers who reside outside of Australia.

Any items marked as 'Sale' are considered as 'Final Sale' and are not eligible for a return, exchange or credit note. We suggest checking your measurements or contacting our customer care team for sizing advice ahead of purchasing.

For an sales and promotions, returns or exchanges are accepted within 30 days from the date of purchase for full-price items with a promo/discount code.

If you wish to return an already exchanged full priced item, we will accept it back for a store credit only, 30 days from the purchase date for all Australian orders. Otherwise, 30 days from the delivery date for any customers who reside outside of Australia.

 If you receive an item that has been damaged or faulty, we will request images for our quality assurance team who will then offer a reasonable outcome, in the form of a replacement, partial refund or return within 90 days of the purchase date.

If you receive an item that is not listed on your order confirmation, we will arrange to send the correct item to you and cover the cost of the return shipping of the incorrect style.

We will accept your full priced or pre-order return for a refund back to the original payment method(s) minus a $10 shipping and handling fee. If you have used more than one payment method, the exact amounts will be returned to those methods. Please note that any discounts applied to your original order are single use and can not be transferred or refunded.

We will accept your full priced or pre-order return for a credit note which will be held in the form of an e-gift card. Our credit notes are valid for 12 months and can be used online. Please note that any discounts applied to your original order are single use and can not be transferred or refunded.