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We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date. (Australia & International orders included).

Please be mindful, we do not provide refunds on sale items (including flash sales and all discounted items, including offer with free giveaways). Store credit or exchange only.

Goods must be in a re-sellable condition to return, this means they are unworn, free from makeup and odour, unmarked, undamaged and have original tags and bags attached. We reserve the right to reject any return that does not meet these conditions upon inspection at our delivery centre. 

Please note: expect up to 5 business days for return processing during peak sale periods. 

 

RETURN & EXCHANGE OPTIONS 

For Exchanges 

You can exchange any eligible items that you aren’t completely satisfied with through our online portal. You will be prompted to pay the cost of shipping the return item to our HQ's in Queensland.

Keep in mind that we cannot guarantee that at the time of receipt of your returned garment that your chosen exchange item will be in stock. Please note if this does occur, we will process a store credit for you immediately.

Please note we also do not accept refunds or exchanges for items that have already been exchanged before. Store credit only.

For Australian orders - you will be provided with a postage label to return your items back to us.

To exchange an item, please click here and follow the prompts.

 

Online store credit 

We offer online store credits that are valid for 12 months from the return processing date. Just like an exchange, you will be prompted to pay the cost of shipping the return item to our HQ's in Queensland. 

For Australian orders - you will be provided with a postage label to return your items back to us, once you have paid for the shipping cost.

For International orders - You will need to arrange your own shipping. Please email us at shop@moiramuse.com

To return your item, please click here and follow the prompts. 

 

Refund

If you are not completely satisfied with your purchase, we will accept returns of unworn full priced items within 30 days for a refund  through our portal. Our system will prompt you to pay the shipping cost for the return to our HQ's in Queensland, then a return label will generated for domestic orders.

This also ensures that if your product is lost in transit we will be able to cover the cost for you. 

For Afterpay orders, repayments already made will be refunded to your AfterPay account. If you paid with a Credit Card or using PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account. If you paid with a Gift Card, your refund will be issued back to that gift card and is not valid to be refunded for cash. 

To return your item, please click here and follow the prompts.

 

Faulty returns

We pride ourselves on quality manufacturing, in the rare event that you have received a faulty item, you will need to process this through our portal for exchange or refund. You will be prompted to update a clear image for approval.

To return your item, please click here and follow the prompts.

Sale item returns

Items purchased on sale are returnable for store credit or exchange only. We do not offer refunds on sale items.  

 

International Returns 

At this time we cannot offer free return shipping to our amazing International customers - but we are working on this for the future. 

If returning from outside of Australia you will still need to process a return request via email shop@moiramuse.com

 

Incorrect Items Received

We are only human and sometimes we make mistakes, if you have accidentally received the incorrect item in your order please let us know through the portal.

To return your item, please click here and follow the prompts.

 

Please note: we reserve the right to adjust your return method if your return arrives in a condition which does not meet our Returns Policy.

 

For any further information you can email our customer service team shop@moiramuse.com