All orders with EXPRESS SHIPPING placed before 10:00am AEST are sent on the same day. However, on a launch day, due to the high volume of orders we receive, this may not always be possible.
Purchases made on weekends and public holidays will be processed on the next business day.
We endeavour to process all other orders within these time frames, however during busy sale periods or after a collection launch processing may take a little longer.
You will be notified of any shipping delay by email.
Australian orders over $150 receive free standard shipping via Australia Post and can take anywhere from 7-2 business days to arrive, depending on your location.
If you need your order in a hurry, we can send it with Express post which costs $10. Select this option as you move through checkout.
Australian orders under $15 have the choice of $8 for standard shipping, or $10 for express post for a faster delivery.
We cannot send your order by express post if you have a PO box; please select standard shipping.
Once your parcel has been dispatched you will receive updates from our shipping portal regarding the progress of your delivery.
To honour social-distancing rules your purchase will no longer require a signature for delivery, or collection. Your order will now be left in a safe place for express orders or directed to your local Post Office for collection for standard orders, if you are not home. When you place an order online, you can let us know of a safe place to leave your parcel if you are selecting express delivery.
New Zealand orders over $49 receive free standard shipping.
You can opt for DHL Express shipping at checkout. Express shipping rates are determined by the weight of your order, which will be calculated for you at checkout.
Parcels that weigh: • Up to 500g are charged at a flat rate of $35 AUD • Up to 1Kg are charged at a flat rate of $45 AUD • Up to 1.5Kg are charged at a flat rate of $50 AUD • Up to 2Kg are charged at a flat rate of $55 AUD
Expect to receive your order within 7-25 days, depending on your location. If you are not at home to receive your delivery, a failed delivery notice will be left and your order will be taken to your local Post Office for collection. You will need photo identification to pick up your parcel.
For the rest of the world, we offer free standard shipping on orders over $399 AUD.
At this time, as a result of the global COVID pandemic there are international delivery delays due to flight disruptions, cancellations, government restrictions and/or border closures.
Due to the effect that COVID has had on shipping internationally, we have made some changes to ensure you receive your order.
We offer international delivery by courier only; please read the section below specifically relating to taxes and duties on DHL Express shipping as this is the only service we currently offer. Shipping rates are determined by the weight of your order, which will be calculated for you at checkout.
Parcels that weigh: • Up to 500g are charged at a flat rate of $40 AUD • Up to 1Kg are charged at a flat rate of $50 AUD • Up to 1.5Kg are charged at a flat rate of $60 AUD • Up to 2Kg are charged at a flat rate of $70 AUD
Expect to receive your order within 7-25 days, depending on your location. If you are not at home to receive your delivery, a failed delivery notice will be left and your order will be taken to your local Post Office for collection. You will need photo identification to pick up your parcel.
Currency, Taxes & Duty
All payments made on this site are in Australian Dollars.
For orders being shipped within Australia, prices are inclusive of GST.
International customers are responsible for any local taxes and duties. Express International orders are more likely to attract Customs and Duty charges.
Please note due to COVID, DHL Express is our only current international shipping option, resulting in higher duties and taxes at this time. We endeavour to offer standard international shipping as soon as it's feasible to do so.
We will not offer returns for refunds due to rejected duties and taxes, please check the rates for your country before placing your order.
We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.
Changes to your order:
If you have made an error with your order, or would like to make changes, please notify us via email at: shop@moiramuse.com as soon as possible so that we can try to make amendments before shipping.
